All Sales Final — Store Policy

All Sales Are Final

CollectX does not accept returns or exchanges. All sales are final at the time of purchase, both in store and online.

Singles & Graded Cards

All single and graded card sales are final. Each item is described and photographed as accurately as possible before shipping. If the item you receive is materially different from its listing, contact us within 48 hours of delivery and we will work with you to resolve it.

Sealed Product

Sealed boxes, packs, and product are sold as-is and cannot be returned. We do not guarantee the contents ("hits") of any sealed product. Value depends on the item remaining unopened and untampered, so we cannot accept a return once it leaves our possession.

Damaged or Incorrect Orders

This is the one exception. If your order arrives damaged in transit, or you received the wrong item, contact us within 48 hours of delivery with photos of the item and packaging. We will make it right with a replacement, store credit, or refund at our discretion.

Buyer's Remorse

Because collectibles are market-driven, we cannot accept returns due to a change in market value, a change of mind, or an unwanted pull from sealed product.

How to Reach Us

Email collectxco@gmail.com or call (205) 326-7860. Please include your order number.