Refund policy

All Sales Are Final

CollectX does not accept returns, exchanges, or refunds. All sales are final at the time of purchase.

Because trading cards and collectibles are condition-sensitive and market-driven, we cannot resell a returned item as the same product we sold. We encourage every customer to inspect items in person before buying — our staff will gladly take anything out of the case, remove it from a sleeve or toploader, and give you as much time as you need.

Singles and Graded Cards

All single and graded card sales are final. Please examine centering, edges, surface, and corners before you buy. For graded slabs, verify the certification number and grade on the label to your satisfaction at the counter.

Sealed Product

Sealed boxes, packs, and tins are sold as-is. We do not guarantee the contents of any sealed product, and we cannot accept a return once it has left the store. Value depends on the product remaining unopened and untampered with.

Sensory Toys and Accessories

Squishies, fidget toys, supplies, and accessories are final sale once they leave the store.

Errors at the Counter

If we made a mistake — wrong item bagged, wrong price rung up, or a duplicate charge — bring your receipt back within 48 hours and we will correct it.

Online Ordering

CollectX.co is currently a browse-only catalog. Prices and availability shown online reflect our in-store stock, and all purchases are completed in person at our Pelham location. When online ordering becomes available, this policy will be updated to cover shipping and delivery.

Questions

Email collectxco@gmail.com or call (205) 326-7860. We are at 140 Bowling Ln, Pelham, AL 35124.